Refund policy

We hope you will like the products of De Drum, but if you are not 100% satisfied, you can return or exchange the product within 7 days after receiving it.
Return or exchange your product within 7 days of receiving it.

This applies to Switzerland, France, Austria, Japan and all EU, North and South American countries.

Please follow the steps below.

1. To request a return, please send your order number and your request to takdrum@163.com.
Request.

2. Once you have submitted your return request, we will contact you with the details of your return so that you can send your item to us.
2. Once you have submitted your return request, we will contact you with the details of your return so that you can send your items back to us. Returns are usually processed within 15 days of receipt.
You will receive an email detailing the status of your return.
Completion. Refunds for you within 30 days of receipt of the item.

3. We support refunds where the return postage costs are borne by the customer.



We do not allow returns in the following cases.



Products received without authorization.
Last sale items that were purchased at 30% off or more during a promotion.
Products received not in their original condition.
Products that are not labeled.
Products that appear worn, smell of perfume, smoke, deodorant or body odor.
Products with any markings or damage.
Products that lack original accessories.
Goods that have been video-recorded or photographed before being delivered to the Buyer for
reconfirmation.
Products that are custom made, including those with custom markings and scales (markings
markings and scales are provided by the buyer and then customized).



Our returns department reserves the right to refuse any return that does not meet
original condition. In such cases, the returned item will not be returned to the
consumer.



We are not responsible for any.



International shipping delays.
Customs duties or tax charges.
Goods lost, stolen or damaged in transit.
Buyer assumes all liability for claims against the shipping company and all duties/fees incurred on the shipment.
Customs duties/fees. Please check your package on the way back. We will
not be responsible if your package is returned for non-payment of customs duties.



Received a faulty item?

If you think you have purchased an item from us that is faulty, incorrect or you are missing a
Please send us the following information: takdrum@163.com



Your order number (starts with #Tak Drum)

The name of the item

Photos and video of the display.

Fault as clear as possible

Full-length photo of the item

Shipping information, including tracking number



What if I have a problem with my order 7 days after receipt?

1. Please use the 'linotune' software to perform a pitch test within 7 days.
If you want to know if our products are out of tune (we cannot help you if your order is older than 7 days)
We cannot help you if your order exceeds 7 days of receipt. All of our products are QC tested before they are sold to our customers
(So defective products are rare).



2. Please reject damaged or broken packages and take pictures as evidence as soon as possible. The first piece
The first thing you may do is to contact us. If you can't find the courier, please refer to
our shipping information.



3. If you need help. Send us evidence of the damaged package. We will do our best to
to fight with the postal service or reshipment service. Please send us the following information.



Your order number

Photos and video of the item you received

Packaging and shipping label with tracking number



Return address.

Before sending your order back, please contact us at takdrum@163.com. We will get back to you within 48 hours.
We will get back to you within 48 hours. Our customer service team is available Monday through Friday.

The only designated return address. 3F, Building 2, Yang Hua Science Park, Keji Road, Fenggang Town, Dongguan City, China.
Fenggang Town, Dongguan City, Guangdong Province, China



Customs and import fees?

In most cases, you will not be charged customs fees unless you are in countries such as Africa, South America
and South America. For more information, please check with your local Customs and Border Protection
Protection Department. If you are still unsure if you will be charged customs fees.
we recommend contacting your local customs office for more information before placing
your order.



Important Notice.

Please note that we are not responsible for any international loss, damage or customs charges.
Returned packages. It is also your responsibility to check whether the destination country
imposes any duties, taxes, brokerage fees or any other charges on the items you send. If
you are unsure, please contact the consular office of the destination country.

Please ensure that your return package does not accidentally include non-Tak Drum items.
We will not be responsible for sending these items back to you.



Any additional questions or concerns

Please contact takdrum@163.com