Shipping policy

We use EMS or UPS to deliver goods, you can check the logistics information on the official
website of China Post or UPS.
In addition, if you encounter difficulties when using the official website, you can send an
email to get in touch with us.
Contact email: takdrum@163.com
China Post website: http://yjcx.chinapost.com.cn/
UPS website: https://www.ups.com/track?loc=zh_CN&requester=WT/
We make every effort to ship all orders in 3-7days. Although most the order ship in 3 days.
Orders placed on weekends or public holidays will be attempted to be processed the
following business day. You will receive a shipping confirmation email as soon as it has
been dispatched. You can also contact us to keep you up with any update on the order.
All products use standard shipping and free shipping. For goods with a price of more than
400 US dollars, if fast shipping is used, the buyer needs to pay 100 US dollars.
All orders ship from China. Shipping estimates are based on dates provided by shipping
couriers and shipping times may vary depending on shipping location. Delays experienced by
shipping couriers, customs holds & other external third parties are outside of our control.
Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or
Parcel Locker address, your order will not be shipped until we get in touch with you for an
alternative address. If we do not hear from you within 7 days, your order will be cancelled
and refunded.
SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS



Due to the huge response we receive during sale and promotional periods, there are times
when we will be unable to ship your order the following business day. Please allow
additional days for the processing of your order during sale times, as well as any Chinese
public holidays when our dispatch centre is closed. Public holiday information can be found
here.



SHIPPING OPTION



We offer standard and express shipping. Free shipping applied to standard services.



DELIVERY

United States 15-20 working days
Australia 15-20 working days
Canada 20-30 working days
Japan 10-15 working days
Europe 15-20 working days


Not received a package?


We are sorry to hear that you have not received a package after the stated delivery
timeframe, please contact us as soon as you aware and no longer than 30 days from the
delivery date stated on your tracking.



How do I track my package?


Easy Peasy!! As soon as the courier picks up your parcel you will receive an email with the
tracking number, in order for you to monitor the status of the delivery on the courier's
website. Your order will usually take around 24-72 hours to be dispatched.



Due to covid-19, we may require 3-7 business days to process the order and to dispatch it.
The date reflects no-contact safeguards put in place to protect employees, delivery
partners, and customers.



*Please note, tracking can take around 24-72 hours to update after dispatch. If you need
help tracking the package, contact us at takdrum@163.com





What if the package status is not updated?


Whilst we endeavor to dispatch your package in our time manner, on occasion the estimated
time depends on your local postage carrier, your proximity to major postal hubs, and custom
delays.



What if the package shows return to sender?


Please note the re-delivery service varies depends on the local carrier, which we've listed
in our Shipping info

INTERNATIONAL MAIL



If your country is not listed above or you're having trouble tracking your parcel, please
contact us at takdrum@163.com with your order number. We'll be having staff to help out.



Please note, it is your responsibility to keep an eye on your tracking. To avoid any
concerns with delivery, we recommend providing a business address to ensure your order is
signed for when delivery is attempted. If delivery is attempted when no one is home, your
parcel should be left in a secure location or a card will be left with collection
information, depending on your local shipping courier’s processes.





PRE-ORDER SHIPMENTS



If you order a pre-order style, or items that will be restock within certain days. It will
not be shipped immediately. All available non pre-order or in stock items purchased will be
shipped immediately. The estimated shipping time is 3-30 days although most of the order
are shipping 3 days. For pre-order or restock items we are unable to provide exact dates
but will contact you if we become aware of any delay. Your pre-order or restock style will
ship separately when it arrives. We are unable to cancel any pre-orders unless we have
offered a cancellation to you.





INTERNATIONAL TAXES, DUTIES AND CUSTOMS FEES



The displayed product costs do not include taxes and duties which may be applied by customs
or postal authorities in the country of delivery. The price buyer paid to us are the
product price itself. We are not responsible for any customs duties or taxes fees. The
customer is entirely responsible for any and all fees set by the customs office of their
country. The buyer assumes all responsibilities of claims made with the shipping carrier
and all duties/fees incurred on the shipment. If the package is shipped back because the
customs payment was not paid we are not able to refund the order.



PURCHASE FOR PERSONAL USE ONLY

You may purchase products only for personal use and not for resale. By placing your order,
you certify that you are purchasing products for personal use only and not for resale. We
reserve the right to refuse orders for any reason without explanation.



COLORS

We have made every effort to display as accurately as possible the colors of our products
that appear at the takdrumhandpan.com. However, as the actual colors you see will depend on
your monitor, we cannot guarantee that your monitor's display of any color will be
accurate.



DISCLAIMER

takdrumhandpan.com and all contents of the site are provided on an "as is" basis without
warranties of any kind, either express or implied, including without limitation warranties
of title or implied warranties of merchantability or fitness for a particular purpose. You
acknowledge, by your use of the site, that your use of the site is at your sole risk, that
you assume full responsibility for all costs associated with all necessary servicing or
repairs of any equipment you use in connection with you use of our site, and that
takdrumhandpan.com shall not be liable for any damages of any kind related to your use of
this site.



ANY OTHER QUESTION OR CONCERN

Contact takdrum@163.com