Tak Drum Handpan Sterling Silver 9 Notes D Minor Scale Hangdrum with gift set

We hope you will like the products of TakDrum, but if you are not 100% satisfied, you can return or exchange the product within 7 days after receiving it.
Return or exchange your product within 7 days of receiving it.
This applies to Switzerland, France, Austria, Japan and all EU, North and South American countries.
Please follow the steps below.
1. To request a return, please send your order number and your request to takdrum@163.com.
2. Once you have submitted your return request, we will contact you with the details of your return so that you can send your items back to us. Returns are usually processed within 15 days of receipt. You will receive an email detailing the status of your return. Completion. Refunds for you within 30 days of receipt of the item.
3. We support refunds where the return postage costs are borne by the customer.

We do not allow returns in the following cases.
Products received without authorization.
Last sale items that were purchased at 30% off or more during a promotion.
Products received not in their original condition.
Products that are not labeled.
Products that appear worn, smell of perfume, smoke, deodorant or body odor.
Products with any markings or damage.
Products that lack original accessories.
Goods that have been video-recorded or photographed before being delivered to the Buyer for reconfirmation.
Products that are custom made, including those with custom markings and scales (markings and scales are provided by the buyer and then customized).
Our returns department reserves the right to refuse any return that does not meet original condition. In such cases, the returned item will not be returned to the consumer.

We are not responsible for any international shipping delays.
Customs duties or tax charges. Goods lost, stolen or damaged in transit. Buyer assumes all liability for claims against the shipping company and all duties/fees incurred on the shipment. Customs duties/fees. Please check your package on the way back. We will not be responsible if your package is returned for non-payment of customs duties.

Received a faulty item?
If you think you have purchased an item from us that is faulty, incorrect or you are missing.
Please send us the following information: takdrum@163.com

Your order number (starts with #Tak Drum)

The name of the item

Photos and video of the display.

Fault as clear as possible

Full-length photo of the item

Shipping information including tracking number

What if I have a problem with my order 7 days after receipt?

1. Please use the 'linotune' software to perform a pitch test within 7 days.
If you want to know if our products are out of tune (we cannot help you if your order is older than 7 days)
We cannot help you if your order exceeds 7 days of receipt. All of our products are QC tested before they are sold to our customers. (So defective products are rare).

2. Please reject damaged or broken packages and take pictures as evidence as soon as possible. The first thing you may do is to contact us. If you can't find the courier, please refer to our shipping information.

3. If you need help. Send us evidence of the damaged package. We will do our best to fight with the postal service or reshipment service. Please send us the following information.

Your order number

Photos and video of the item you received

Packaging and shipping label with tracking number

Return address.

Before sending your order back, please contact us at takdrum@163.com. We will get back to you within 48 hours.
We will get back to you within 48 hours. Our customer service team is available Monday through Friday.

The only designated return address. 3F, Building 2, Yang Hua Science Park, Keji Road, Fenggang Town, Dongguan City, China.
Fenggang Town, Dongguan City, Guangdong Province, China

Customs and import fees?

In most cases, you will not be charged customs fees unless you are in countries such as Africa and South America. For more information, please check with your local Customs and Border Protection Department. If you are still unsure if you will be charged customs fees.
we recommend contacting your local customs office for more information before placing your order.

Important Notice.

Please note that we are not responsible for any international loss, damage or customs charges.
Returned packages. It is also your responsibility to check whether the destination country imposes any duties, taxes, brokerage fees or any other charges on the items you send. If you are unsure, please contact the consular office of the destination country.

Please ensure that your return package does not accidentally include non-Tak Drum items.
We will not be responsible for sending these items back to you.

Any additional questions or concerns
Please contact takdrum@163.com

We use EMS or UPS to deliver goods, you can check the logistics information on the official
website of China Post or UPS.
In addition, if you encounter difficulties when using the official website, you can send an
email to get in touch with us.
Contact email: takdrum@163.com
China Post website: http://yjcx.chinapost.com.cn/
UPS website: https://www.ups.com/track?loc=zh_CN&requester=WT/
We make every effort to ship all orders in 3-7days. Although most the order ship in 3 days.
Orders placed on weekends or public holidays will be attempted to be processed the
following business day. You will receive a shipping confirmation email as soon as it has
been dispatched. You can also contact us to keep you up with any update on the order.
All products use standard shipping and free shipping. For goods with a price of more than
400 US dollars, if fast shipping is used, the buyer needs to pay 100 US dollars.
All orders ship from China. Shipping estimates are based on dates provided by shipping
couriers and shipping times may vary depending on shipping location. Delays experienced by
shipping couriers, customs holds & other external third parties are outside of our control.
Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or
Parcel Locker address, your order will not be shipped until we get in touch with you for an
alternative address. If we do not hear from you within 7 days, your order will be cancelled
and refunded.

SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response we receive during sale and promotional periods, there are times
when we will be unable to ship your order the following business day. Please allow
additional days for the processing of your order during sale times, as well as any Chinese
public holidays when our dispatch centre is closed. Public holiday information can be foundhere.

SHIPPING OPTION
We offer standard and express shipping. Free shipping applied to standard services.

DELIVERY
United States 15-20 working days
Australia 15-20 working days
Canada 20-30 working days
Japan 10-15 working days
Europe 15-20 working days
Not received a package?
We are sorry to hear that you have not received a package after the stated delivery
timeframe, please contact us as soon as you aware and no longer than 30 days from the
delivery date stated on your tracking.
How do I track my package?
Easy Peasy!! As soon as the courier picks up your parcel you will receive an email with the
tracking number, in order for you to monitor the status of the delivery on the courier's
website. Your order will usually take around 24-72 hours to be dispatched.
Due to covid-19, we may require 3-7 business days to process the order and to dispatch it.
The date reflects no-contact safeguards put in place to protect employees, delivery
partners, and customers.
*Please note, tracking can take around 24-72 hours to update after dispatch. If you need
help tracking the package, contact us at takdrum@163.com
What if the package status is not updated?
Whilst we endeavor to dispatch your package in our time manner, on occasion the estimated
time depends on your local postage carrier, your proximity to major postal hubs, and custom
delays.
What if the package shows return to sender?
Please note the re-delivery service varies depends on the local carrier, which we've listed
in our Shipping info

INTERNATIONAL MAIL
If your country is not listed above or you're having trouble tracking your parcel, please
contact us at takdrum@163.com with your order number. We'll be having staff to help out.
Please note, it is your responsibility to keep an eye on your tracking. To avoid any
concerns with delivery, we recommend providing a business address to ensure your order is
signed for when delivery is attempted. If delivery is attempted when no one is home, your
parcel should be left in a secure location or a card will be left with collection
information, depending on your local shipping courier’s processes.

PRE-ORDER SHIPMENTS
If you order a pre-order style, or items that will be restock within certain days. It will
not be shipped immediately. All available non pre-order or in stock items purchased will be
shipped immediately. The estimated shipping time is 3-30 days although most of the order
are shipping 3 days. For pre-order or restock items we are unable to provide exact dates
but will contact you if we become aware of any delay. Your pre-order or restock style will
ship separately when it arrives. We are unable to cancel any pre-orders unless we have
offered a cancellation to you.

INTERNATIONAL TAXES, DUTIES AND CUSTOMS FEES
The displayed product costs do not include taxes and duties which may be applied by customs
or postal authorities in the country of delivery. The price buyer paid to us are the
product price itself. We are not responsible for any customs duties or taxes fees. The
customer is entirely responsible for any and all fees set by the customs office of their
country. The buyer assumes all responsibilities of claims made with the shipping carrier
and all duties/fees incurred on the shipment. If the package is shipped back because the
customs payment was not paid we are not able to refund the order.

PURCHASE FOR PERSONAL USE ONLY
You may purchase products only for personal use and not for resale. By placing your order,
you certify that you are purchasing products for personal use only and not for resale. We
reserve the right to refuse orders for any reason without explanation.

COLORS
We have made every effort to display as accurately as possible the colors of our products.
that appear at the takdrumhandpan.com. However, as the actual colors you see will depend on
your monitor, we cannot guarantee that your monitor's display of any color will be
accurate.

DISCLAIMER
takdrumhandpan.com and all contents of the site are provided on an "as is" basis without
warranties of any kind, either express or implied, including without limitation warranties
of title or implied warranties of merchantability or fitness for a particular purpose. You
acknowledge, by your use of the site, that your use of the site is at your sole risk, that
you assume full responsibility for all costs associated with all necessary servicing or
repairs of any equipment you use in connection with you use of our site, and that
takdrumhandpan.com shall not be liable for any damages of any kind related to your use of
this site.

ANY OTHER QUESTION OR CONCERN
Contact takdrum@163.com

We offer TAK DRUM HANDPAN 1 Year Warranty for all our instruments (limited to instruments purchased in this store/website) and a 7d free money-back policy

Friendly reminder:

Please carefully inspect whether the instrument is in good condition upon reception.

Handle your lovely instrument with more cares. Here are some tips for you:

1. Wear a side strip for the handpan, such as black rubber edge and braided rope.
2. Play handpan on your legs, futon or handpan stand to avoid directly touching with the ground.
3. DO NOT let your handpan touch with corrosive liquids such as detergents, alcohol, etc.
4. Keep it away from fire. DO NOT expose it to severe cold environment.
5. Store the handpan in a dry and ventilated place to avoid moisture.
6. When playing, avoid bumps, rings or long fingernails scratching the surface.
7. Hand sweat may cause the rust of handpan. Dry the surface with dust-free cloth after playing.
8. When not playing, store the handpan in a safe place, away from children.
9. DO NOT place it in a high place to prevent accidental failing.

If your instrument has problems within 1 year, such as slight bumps, man-caused out of tune, etc., AS TEMAN® 1 Year Warranty provide you with:

Free Tuning/Repair Service: If within 1 year your handpan is seriously out-of-tune due to improper operation, or it has bumps affecting normal performance, you can send the handpan back to our headquarter in China. We will provide you with FREE tuning and maintenance services. Note that the shipping costs incurred during this process will be borne by you.

Preferential Exchange Service: If within 1 year your handpan is seriously out-of-tune due to improper operation, or it has bumps affecting normal performance, you can exchange for a brand new one at a preferential price. The specific price depends on the scale and style as well as the degree of damage. The shipping cost for sending the brand new one will be borne by us.

If you need these service, please Contact Us for more details.

Note that:

It is possible for the playing process or environmental factors to produce a slight out-of-tune, and in most cases it will automatically recover if it’s back to normal condition. As long as it does not affect the normal performance, we do not recommend overly anxious repairs and replacements. Proper maintenance is the only correct way to extend the lifespan of handpans.

Minor scratches and hammer marks are normal phenomenon during manual tuning, and the problem of marks and uneven color after nitriding is also difficult to avoid. Each handcrafted handpan is unique, these should not be the reason for a repair or exchange.

If your instrument is damaged by denting or dropping at shoulder or waist height, in most circumstances we will be able to repair it for you. However, if you’ve dropped it from a building height or out of a moving car, we recommend you to exchange for a new one at a preferential price.